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Project Board / Re: Teds new project a CB500 K1 mostly version 0.5 circa 1972.
« Last post by McCabe-Thiele (Ted) on Today at 12:29:51 PM »Just a bit of an update and to give credit to Vince Goosey at this firm who I bought my lock ring tool from back in May 2024. www.gbmotorcycleproducts.com
I today received f.o.c. a set of four pins to replace the ones in my tool that fits the poorly made replica part supplied my DS.
That's what I call customer service.
I decided against sending my lock ring back to DS for them to change it as they were not prepared to do so until the faulty part was back with them to compare- clearly they still have the faulty ones left on the shelf. I did not want to take the risk of them sending the same part out again not to mention the time delay.
Clearly DS knew there was an issue with a batch of their lock rings - they could have sent me a replacement that I would have paid for on the basis of a refund on the returned part. This was an opportunity for them to give better customer experience that they missed.
This morning I tightened up the lock ring with the new pins fitted to the tool.
I today received f.o.c. a set of four pins to replace the ones in my tool that fits the poorly made replica part supplied my DS.
That's what I call customer service.
I decided against sending my lock ring back to DS for them to change it as they were not prepared to do so until the faulty part was back with them to compare- clearly they still have the faulty ones left on the shelf. I did not want to take the risk of them sending the same part out again not to mention the time delay.
Clearly DS knew there was an issue with a batch of their lock rings - they could have sent me a replacement that I would have paid for on the basis of a refund on the returned part. This was an opportunity for them to give better customer experience that they missed.
This morning I tightened up the lock ring with the new pins fitted to the tool.
