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LANGLEY HWDC

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Nurse Julie:
We had parts through from Cruzinimage last week. It was sent by DHL and I had an email from DHL a day after it had been posted with an invoice to pay for import duties and hijacking fee which I paid online and the package got delivered direct to here. The Cruzinimage postal costs have gone up significantly though, this lot was £54 just for the post, then the duty and hijack fee on top. In our case we have to pass the costs on to the customer, or a proportion if more than one customer's parts are in the box. If the parts are for our own bikes though, its a pain having to pay all the costs.

paul G:
I have just had the hijack and import duties from USA what pisses me off is they will not give you a vat receipt for it >:( >:(

royhall:
I wish I could pay the hi-jack fee, they just won't deliver the blooming things. For some reason the worst always appears to be items from Poland. Not sure why, the last time I checked Poland was still in the EU. If you Google the problem, sure enough Poland is a problem with 4 to 5 weeks wait not unusual. Another symptom of Broken Britain sorry to say, amazing how we ever ran an empire.

royhall:
Well my parcel arrived from Poland this morning. Finally came unstuck from the Langley conveyor belt, a mere 25 days after it arrived there. Well done UK Post Office, a feat of incompetence that will take some beating, even in the UK where incompetence is the norm. >:(

Nurse Julie:

--- Quote from: paul G on February 16, 2018, 12:35:40 PM ---I have just had the hijack and import duties from USA what pisses me off is they will not give you a vat receipt for it >:( >:(

--- End quote ---
I actually had a VAT receipt and breakdown of all the import duties / hijack fees from DHL yesterday. This was for the Cruzinimage order that arrived last week. Still incompetent as the invoice says 'Pay Now' and we will deliver the goods. I paid 10 days ago and the goods were delivered a few days later. I phoned DHL to ask why they have sent an Invoice even though the account had been paid. She said the 'system' cannot distinguish between what has been paid and what is owed, so they send an invoice anyway. Very comprehensive invoice though, all 6 pages of it !!!

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