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PayPal eBay transactions no longer give buyer email address

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AshimotoK0:
Anyone else noticed PayPal eBay transactions no longer give buyer's email address.

I had an issue this week where I needed to ship to Sweden but shipping company needed recpients email address and contact telephone number. I sent buyer several messages but no reply then I started getting pesky messages from eBay telling me shipment is overdue.

I took this up with eBay but they said I needed to contact PayPal. Sent PayPal an email but no reply after 2 days so, in desperation,  just put my own email and telephone in the recipients details, in order to process the delivery.

Somebody suggested switching to PayPal classic view and that might state email address but I couldn't fathom out how to do that. I reckon it's  just eBay preventing you from directly contacting your buyer, even though the sale has gone through and they have got their fees/ commision. GRRR !

Nurse Julie:
I have just looked at Paypal for my email sales yesterday Ash and they all still show the buyers a address. I haven't changed any settings and I don't know what Classic or Normal view is or even what mine is set at  :-\ Did they ever show the email address?, I just click the contact button on Ebay to send the customer a message but that doesn't help if the buyer doesn't answer !!!

AshimotoK0:
Are you registered as a business or private Julie? That could make a difference. When I look back at sales from a few months ago the buyers email address was clearly given in the PayPal transaction but now it is just their username @eBay that's given  :(

matthewmosse:
I am going right off doing any international shipping outside of Ebay global shipping. Had a bit of gearbox where Hermes allegedly couldn't find the delivery address in Spain, despite having my email and phone number they just bounced the package back to me which apparently takes 6 to 8 weeks. Have tried to get them to re attempt delivery, not a chance, items sat in limbo somewhere. They didn't bother to leg me know there was a problem so first I knew it was astray was a buyer case. Tracking just showed out for delivery, til I chased it.

BigAl (Alan):
Your quite right Ash, sold an RD 250 loom this norming, there are no email details on the transaction details, as there used to be 3 + weeks ago.

I have a private eBay a/c.  With a bit of info from my son (no interest in bikes) Open the paypal transaction details and click on the 'issue a refund' the page opens with the buyers email address...a refund would not  be issued until the page was completed and sent.

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