Gripe about Dropbox

[AshimotoK0]

I started with a free Dropbox account yonks ago and quickly needed more storage particularly hosting the manuals etc on here.

Everything worked OK until I ditched my local internet provider (KCom) and I lost my old email address.
I forgot to change over my email address to my new Gmail one and they keep asking me to verify my account by sending an email with a pass-code  to my old email address which I no longer have access to, before I can log in again.

Despite moaning to them and the case being escalated because I threatened to cancel my subscription (£120 p.a.)  if they don't sort it out and plaster their inadequacies all over social media, they won't allow me access to my account until I provide them with data I don't remember ... like 'the last file you uploaded' and  'exact joining date' etc. They refuse to send me a texted code like any other provider such as Lloyds Bank or HMRC do. I even sent them copies of proof of payment by PayPal for each moth but still they refuse to give me access to my account.

Anyone else have problems ? Suggestions?

Luckily I can access my Honda data by coming on here and using  my Dropbox links ... ludicrous !
 

[AshimotoK0]

Amazingly after a week and then posting on here just now it's sorted  .... I just got this back.... despite the reply, I gave them no further info than I did a week ago.

"Kindly note that your answers have passed our security checks so we have temporarily disabled the requirement to enter the one-time verification code, as an exceptional one time case."

The treat of them losing £120 per year must have got through 

[McCabe-Thiele (Ted)]

Not as impactive for me but I had a similar issue with my free Flickr account due to a combination of loosing my old ntlworld email address and password.

In the end I gave up and opened a new account using my  new email address - lost a load of photos forever.

[Laverda Dave]

This is the problem with opening anything internet based and password protected. I know the providers state it is like this for our own personal security but it is a PIA especially if you use accounts that you keep logged into on a daily basis without having to go through the security steps as you do with banks etc.
I used to be with TalkTalk for TV & Broadband etc but they got greedy and the service went down the pan (and they were massivly fined by OFCOM for allowing 50,000 customers details to end up in the hands of hackers so maybe not so secure as they say they are!). My email address is still TalkTalk but the robbing sods charge me £50/year for the privilage of having a TalkTalk email address! The alternative is I get a free google email address but this will mean advising everyone who has my current email address that I have had for 20+ years I have changed provider and that will have its own problems so I'm stuck paying £50 to TalkTalk for a really bad email account!

[ka-ja]

You still can't beat a seperate exterior h-drives to save important info.I use large capacity pen drives for photo's etc.

[McCabe-Thiele (Ted)]

I change  my Broadband provider almost every time it's out of contract so I use a Gmail address & outlook to avoid the email trap.
I was a loyal customer for almost 20 years with VM but they seem unable to reward loyal customers in the long term.

Most of my internet is hard wired so little to change with Wi-Fi at home.

[AshimotoK0]

You still can't beat a seperate exterior h-drives to save important info.I use large capacity pen drives for photo's etc.

But with Dropbox you can share large files with others  ..like I am doing on here.

[Bryanj]

Years ago i went to UK2.NET and now pay about £6 a year for blj.org.uk and they happily forward emails sent to there to as many other addresses as i wish, this is why if you hit reply on one of my mails it disapears and i dont recieve it but that dont bother me as if people dont read the bit where i say only send to blj@blj.org.uk do i need to talk to them!

[McCabe-Thiele (Ted)]

I'd never heard of Dropbox until we had our house fire.

The firm who cleared our house of all it's contents took photos of everything that was in the house including individual items of clothing to a climate controlled  storage facility. All the photographs plus the manual records were on their drop box site that we were given access to for our home whilst we dealt with our insurance claim.

I briefly had my own free drop box account to copy & store the photos until our claim was settled.

The firm (appointed by our independant loss assesors) mainly dealt with flood damaged property as well as serious house fire victims. They were a brilliant firm owned by a local businessman.

Should anyone here be unfortunate enough to have a serious house fire I would highly recommend you appoint an independent loss assessor (LA) they basically take away all the pain of dealing with a house insurance company for a large claim. (Ours was around £190k plus VAT  for buiding & contents)

The Fire Service (FS) Incident Commander (who Wendy use to work with before he joined the FS) gave us advice about seeking our own LA . It was one of the best pieces of free advice I have ever been given. We were inundated with calls from a variety of firms to act as our LA. The Incident Commander gave us a business card for a Birmingham Based Charity who in turn pointed us in the right direction for appointing our own LA.