Other Stuff > Misc / Open
Gripe about Dropbox
AshimotoK0:
I started with a free Dropbox account yonks ago and quickly needed more storage particularly hosting the manuals etc on here.
Everything worked OK until I ditched my local internet provider (KCom) and I lost my old email address.
I forgot to change over my email address to my new Gmail one and they keep asking me to verify my account by sending an email with a pass-code to my old email address which I no longer have access to, before I can log in again.
Despite moaning to them and the case being escalated because I threatened to cancel my subscription (£120 p.a.) if they don't sort it out and plaster their inadequacies all over social media, they won't allow me access to my account until I provide them with data I don't remember ... like 'the last file you uploaded' and 'exact joining date' etc. They refuse to send me a texted code like any other provider such as Lloyds Bank or HMRC do. I even sent them copies of proof of payment by PayPal for each moth but still they refuse to give me access to my account.
Anyone else have problems ? Suggestions?
Luckily I can access my Honda data by coming on here and using my Dropbox links ... ludicrous !
AshimotoK0:
Amazingly after a week and then posting on here just now it's sorted ;D .... I just got this back.... despite the reply, I gave them no further info than I did a week ago.
"Kindly note that your answers have passed our security checks so we have temporarily disabled the requirement to enter the one-time verification code, as an exceptional one time case."
The treat of them losing £120 per year must have got through ;D
McCabe-Thiele (Ted):
Not as impactive for me but I had a similar issue with my free Flickr account due to a combination of loosing my old ntlworld email address and password.
In the end I gave up and opened a new account using my new email address - lost a load of photos forever.
Laverda Dave:
This is the problem with opening anything internet based and password protected. I know the providers state it is like this for our own personal security but it is a PIA especially if you use accounts that you keep logged into on a daily basis without having to go through the security steps as you do with banks etc.
I used to be with TalkTalk for TV & Broadband etc but they got greedy and the service went down the pan (and they were massivly fined by OFCOM for allowing 50,000 customers details to end up in the hands of hackers so maybe not so secure as they say they are!). My email address is still TalkTalk but the robbing sods charge me £50/year for the privilage of having a TalkTalk email address! The alternative is I get a free google email address but this will mean advising everyone who has my current email address that I have had for 20+ years I have changed provider and that will have its own problems so I'm stuck paying £50 to TalkTalk for a really bad email account!
ka-ja:
You still can't beat a seperate exterior h-drives to save important info.I use large capacity pen drives for photo's etc.
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