SOHC.co.uk Forums > CB500/550

Central Wheels Nipples too big!

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Sesman:
It’s Britain, everything is just too hard.

Johnny4428:
I’m sure they will sort it, have sent the nipples back for exchanging. Fingers crossed the right ones come back!😳

fogrider:
My son had a problem with CW's, it was the young lady who answered the phone. No idea, but thought she knew everything. In the end, he had to ask for the workshop manager to explain what he wanted.
He was requesting an 18" MT3 rim with spokes for a Suzuki rear hub that was originally a 17" rim.
 She had argued  there was no such thing, it must be a WM3 and he was making a mistake with rim sizes.
 Following his chat with the workshop guy, the resulting spoke set was spot on.
Laced up with all the spoke heads 1mm below the driver slot. Perfection.

I find too many firms employ first-contact staff who are like that.

The thing is to specify every little detail from rim size, number of spokes, spoke diameter, spoke qauge , nipple diameter etc etc,
That's what they will supply.




Regards all.

Johnny4428:
Just thought haven’t heard from CW since I posted nipples back to them exactly a month ago. Time to get in touch and see what excuse they come up with. Absolutely no communication in that time. They are not getting any better.

Laverda Dave:
That's very bad to hear Johnny but not surprising for this day and age. I don't know why but since the pandemic everywhere appears to be going the same way, massive price increases but no longer offering the quality of service they once did.
CWS used to be a good company, even appearing on the motorbike show showing Henry how it was done. Sadly another example of what was once a good customer focused company falling into the trap of believing their own publicity and failing to look after customers.
I was at Phillpotts earlier and was told although they are still really busy not so many people are now using their services for bikes because restoring motorcycles is now so expensive coupled with the over regulation of the platting industry pushing their prices ever higher. Apparently the water company visit once a week ad-hoc to check on what they are discharging into the sewers. I find it amazing water companies can sit on the pollutant high ground when they discharge how many tonnes of untreated raw sewage into the rivers and the sea!

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