I recently sold my 1979 Suzuki GS750 and did the necessary online to advise DVLA. I duly received a note in the post a week or so later confirming they had done their bit and thanks for letting them know. 10/10....Roger so far'.
A week or so later I received another note in the post reminding me that said bike needed to be Taxed.....DOH....(the fact that it's an Historic vehicle which is registered with the DVLA as such and doesn't need to be Taxed just adds to the irony).
I used to be an Accredited Lead Auditor, but if I was to carry out an Audit of DVLA's Quality Management Systems (if they actually have any) it wouldn't take long to do would it....and I could even 'Write up the failures and findings' before I walked through their front door.
It seems to me that they feel they must have and must follow complicated systems as they try to cover every possible eventuality, whereas if they used one simple System for 95% of the vehicles they could save themselves (and us) a whole heap of time, trouble and expense and for the 5% of cases which cause the Gremlins, they could have Humans managing the process and charge a little bit more....now wouldn't that be nice ?
