The insurance on my latest steed - the Forza runs out mid April but because of this forthcoming trip to Germany and Austria, I wanted to increase the mileage for the next policy and add EU breakdown cover. I logged on to the 'portal' and tried to find contact details - I won't say the company name but apparently you only have to make 'One Call'
![Lips sealed :-X](http://www.sohc.co.uk/Smileys/default/lipsrsealed.gif)
- except you can't! They send no reply emails, there is no phone number and if you receive a text, you can't reply to that either.
So you request a chat - for the last few days i've been number 48, 37 and today 22 in the queue. I eventually got through (27 mins) and told them I don't want to renew and not to do any auto renewal. They then tried to re-quote cheaper but I gave up and ended the chat before I got abusive.
All my classics and the Super Cub are with PJ but they said when I was buying the bike that they would not be competitive - hence a separate policy.
After lunch today, 4 minutes after picking up the phone to PJ, I'm sorted and they will include the Forza with unlimited mileage and EU breakdown cover for a very good price.
Hopefully I will escape ever having to deal with these 'Chat' systems again where you can feel your blood pressure rising and your life ebbing away!
Too many rants used up today, will have to borrow some from next week!
Ian