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1976 CB550F1 (what have I let myself in for) Project

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eight0:
DK have been pretty unhelpful about the bent rods.

I messaged them about the bent rods and they came back and offered me replacement ones. I said that I had some spares myself which I used and asked them for a partial refund.

They said 'glad you sorted it.'

I again asked for a partial refund and they said, we offered you replacement rods and you said no.

Oh well.

Laverda Dave:
That's a great advert for customer relations!
I wouldn't let it go, you paid for a replacement part that should have been acceptable but it wasn't. The fact they offered replacement rods is immaterial. How would they know if the journal bearings were the same, you were lucky your replacements fitted with new shells.
If it was me I'd being sending them a letter as a formal request for a partial refund (you need to clearly state the level of refund you require). If they refuse advise them you will take them to the small claims court under the sale of goods act. I'd also advise them you are posting progress of your dealings with them on social media.
Their behaviour has all the hallmarks of a company that doesn't give a stuff about individuals because they have a high turnover.
Companies like these need to be held accountable for the goods they sell and their guarantee.

eight0:
I hear what you're saying Dave, but sometimes you just have to pick your battles. I have what I need because luckily I had the spares already as you say.
I just can't be bothered with the hassle. I paid £60 for the crank and rods so we are only talking about 20 quid max. It's just a shame they don't seem to respect the customer.

Laverda Dave:
I understand what you are saying Andy. I just can't stand companies that act in this way just because they think they can and knowing they can get away with it.
I've never used D&K but I know a lot of forum members do. I won't be using them unless I'm desperate for a part based on your experience.
Good luck with the build 👍.

Sesman:
I guess I’m taking a hugh risk here, but to be fair my dealings with D&K have been many and frequent in recent times and they have always been very positive. Not wanting to get into a gainsay discussion, but I would have no hesitation in using them. It’s been an unfortunate experience for eight0, but I’ll wager that the replacement crank would have been delivered next day with no requirement to return the bad items. I think eightO got it right in an earlier post...”check what you get”. I think that’s great advice and I’ll be taking it.  Second hand parts...what can you say!

No offence intended, but I thought I’d share my personnel experience. I’d alsojust like to qualify I’m a novice at this restoration game, being active for less than 3months, but haemorrhaging cash like a veteran (or is that a novice 😔). Great site by the way.

Been following the build eightO and looking forward to the first startup

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