SOHC.co.uk Forums > Project Board
1976 CB550F1 (what have I let myself in for) Project
hairygit:
If you paid by PayPal or a credit card, you can involve them, as credit card companies and PayPal will pursue errant traders for you, worth a try and will cost you nothing,
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sye:
Strictly speaking DK have done nothing wrong. You have the same consumer rights buying used and new. You could have exchanged the crank or sent it back for a refund. DK offered to replace the crank rods and that was declined. They are under no obligation to do a partial refund. Could they have handled it better? Probably. Do they have to? No.
AshimotoK0:
Must admit I have never had a refund from them but they have always been quick of sending decent replacements and dealt with it amazingly quickly.
I would just take them on up their offer of replacement rods and insist they ship you rods with decent little ends. Then just sell the rods on. £60 was a pretty low price for crank & rods IMHO from a dealer/breaker.
K2-K6:
--- Quote from: sye on March 04, 2021, 04:54:51 PM ---Strictly speaking DK have done nothing wrong. You have the same consumer rights buying used and new. You could have exchanged the crank or sent it back for a refund. DK offered to replace the crank rods and that was declined. They are under no obligation to do a partial refund. Could they have handled it better? Probably. Do they have to? No.
--- End quote ---
I'd see it the same. They supplied 40 year old component with potential to have something wrong, when notified they offered to replace the affected parts to make sure it met the description. Ok, a bit of a pain that the rod was damaged, but they fully intend to place the customer into the position they were when starting the transaction. That's difficult to argue with from a legal perspective.
I've also been on the other side of the transaction in responding to customer complaints. A notable one of which had the customer take us to court after some extreme efforts of the company to resolve the problem. It was found that the customer although technically right, had not taken all of the offers made to them but still proceeded in legal pursuit to demonstrate to the "company" that they are not to be messed with. Questioned about the price the customer had paid, it amounted to something like £11.60 which they where awarded. Costs for each side were their own :o which was quite a sobering experience for them.
philward:
Why don't you get a replacement and re-sell on ebay to cut your losses? (Its unlikely that the second lot will be duff too). When I built my CR750 Rep, I built it from scratch starting with a frame from DK, the first frame they sent had crushed downtubes (from Windjammer fairing brackets) - DK sent a replacement and didn't want the original frame back. Maybe they won't want your duff parts back which will save you the postage.
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