Try our re-instated info resource - "Aladdin's Cave" (Main menu)- sorry it's taken so long to fix
Parcel force send you a bill through the post, which includes all costs, you just pay it on line and the goods are delivered to you usually the next day. Parcel force collect any duties, VAT etc on behalf of HMRC
Maybe when #@%$ is finally sorted (hahahahaha) we should concentrate our new found political awareness on getting our MP's/ Government to wake up to this rip off process, and persuade them of the benefits of introducing some well overdue changes.