SOHC.co.uk Forums > CB500/550

CMS selling pattern parts as genuine

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deltarider:
Here an anecdote that tells how accurately CMSNL operates. Some years ago, I have ordered some parts from them, the most important of which was that lovely repro grabrail. I had added some extra parts to get at free shipping, including two 8mm locknuts for the chain adjuster, as the originals were becoming somewhat rounded. Back then CMSNL offered I don't know how many different qualities. I found this strange and amusing*, but in good humour I took the effort to check the partlist and so ordered the original 2x 94002-08000-0S ones. I mean, why not?
Anytime thereafter when I checked my order, I got the message 'pending' over and over again. In the end I phoned them to ask what particular part was so difficult to get. It turned out those stupid OEM nuts were in backorder (Japan) and had put the delivery of my order on hold. I asked if they could send the rest because those nuts were of no real interest to me. Next day the rest of my order arrived and the two nuts were later sent to me in an envelope, no extra costs.
* I've checked their site yesterday and have seen that now the other of nut options - there had been at least five! - are no longer there.

Oddjob:
I think you’re missing the point. If you’d ordered the genuine 8mm nuts, paid for genuine 8mm nuts and then found they’d sent you the cheaper 8mm nuts but still charged you for the genuine 8mm nuts you’d feel what I feel now.

Strangely CMS have gone silent on the matter, they responded to my first email within 20 minutes but since getting the pictures showing clearly they’d sent non genuine parts, whilst still charging for genuine parts, they haven’t responded. It’s now 2 days and nothing to explain why they did that.

I’m now stuck in limbo, I’ve now found another source of genuine rings from 2 different sources as no one has 4 sets but can’t order them until CMS respond.

I’ve always rated CMS but this is concerning, how many would know this had happened and thus have been overcharged for cheaper parts. I’ve had parts from both CMS and DS. that were not in their original packaging but so long as I was certain they were genuine I wasn’t that bothered. I’ve also had parts from DS labelled as a part number by DS that turned out to be wrong, a set of fork ears for a CB550F2 which had F2 written in felt on the bag that turned out to be off a CB750F2 instead. By the time I found that out it was far to late to return them for a refund.

Oddjob:
Well it appeared that CMS were intent on just ignoring this matter until I sent an email saying I’d take the matter up with Honda, claiming selling genuine Honda and sending aftermarket would get their attention I’d imagine.

Got a response almost immediately after sending that email, saying they’ve passed it onto their technician and also the warehouse so they can check the stock.

We’ll see what comes of that shortly.

If they claim that Rikken are the original suppliers for Honda (as some suspect) I’m not sure what I’ll do, the reason we fit genuine parts is because we get a sort of guarantee from Honda of quality etc, fitting OE parts is almost the same except you don’t know for certain that the original Honda specs are being met now when these are made. Even so the price should be lower, you don’t pay the same as original for aftermarket

Oddjob:
As suspected here is the CMS response.

​We have check all remaining piston ring set that we have on stock.
All of them are in the RIKEN packaging. I contacted our product manager regarding this case. He informed me that RIKEN is OEM supplier for some of the Honda piston rings. These rings were released with either Honda packaging or RIKEN packaging.  The quality is 100% the same in both cases and it is not cheaper reproduction item.


They have offered to take them back, any ideas?

K2-K6:
Riken a very competent engineering supply company (older than Honda I believe) that have supplied huge number of piston rings into manufacturer as OEM.
Likely you've already used them, unknown in identity, before now. Can't see anything wrong with the background and performance you're probably going to get.

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