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A word of warning!

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Laverda Dave:
eBay are the pits, very unhelpful even if you manage to speak to a real person. They always start the conversation with a congratulations you've been a loyal eBay customer for 20 years etc. When it comes to registering a complaint against one of their sellers who is a scammer they don't want to know.
The reason I was scammed was because I believed the seller when he/she said they were on holiday, its obvious now they weren't and played the game of making me wait over 30 days and therefore knowing eBay policy is to raise a dispute within 30 days otherwise eBay don't care and refuse to help.
The same seller has a 99% positive feedback rating, they would though because anyone trying to return the tat they sell is told to wait for two months for a refund thereby they are unable to leave any feedback so he keeps his positive record.

Orcade-Ian:
For information to any prospective customers - this is the reply I got from CMSNL.

'Dear Customer,
​
Thank you for your reply.
The difference in the amount is due to currency exchange rates. ​
On our website we don't show our stock or do mention the word stock anywhere , we show/mention the availability of parts.
This can mean that we have to order parts within our world-wide supplier network.'

This is even though it said 'hurry last 2 left' and still today says 'one available'

 If you look at their web site and see items appearing as available - think again, you might be charged and refunded later with a lesser amount.


As I said before, it's not a lot of money but it could have been on a higher value item.  I don't know how close to fraudulent this practice is - perhaps we a have a legal bod who could enlighten us?

Ian

K2-K6:
I think that's bordering on fraudulent, or at least the approaching slope to that more serious accusation.

Its certainly false representation in "alluding" to stock position that appears ready to supply and so then deplete that EXISTING stock within their supply chain.  A claim of stock number in projection of urgency in securing that claimed stock is false, absolutely.

To take funds for that, then expect the client to swallow any risks from their own internal failure is just not trading honestly. They've effectively confirmed their dishonesty and slack practice by their letter too.

I don't feel you would want to demand any recompense, but communication to them that you are more than happy to represent your honest transaction with them as they are obviously comfortable with, should show their very poor, at best, practice, which appears to be part of their business behaviour in falsely offering stock to public sale that they don't possess. they may wish to look at how they represent themselves.

A screen shot of "stock item and suggested urgency in buying" should be used to emphasise what they are doing.

Encouraging others to avoid them on this basis is naturally part of that.

Laverda Dave:
Similar happened to me with a kitchen spares company. I purchased a new oven light that was shown on their website as 'in stock'. After weeks of waiting I asked where it was and was told they didn't have it and were waiting for more to be manufactured but we're keeping my money (it was £60). I looked into it and it is fraud to say a part is in stock when it isn't. This applies in the UK, CMSNL are Dutch so may not apply BUT they have to comply with UK trading laws.

Skoti:
I've had 'issues' with CMSNL in the past, some of which are documented in this forum.
Since then they became my parts supplier of the very last resort.



Ian's recent experience makes we wonder if they operate like a shell company.

E.G.
Some bloke sitting in his kitchen with a laptop that takes your order and money. then orders the stuff from other suppliers and forwards it you you.

 

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