A word of warning!

[Orcade-Ian]

Glad everything seems to be back working - many thanks Steve!
Anyway, I decided to bite the bullet and order a new CDI unit for this CBX250 with no spark - everything checks out ok but the readings for the CDI are nowhere near.  CMSNL web site had a 'hurry, only 2 left' message so I pushed the button.  A few days later (after taking my money from Paypal) I got an email saying 'out of stock, refund due'.  About a week later, the refund arrived but was around £11 less than I had paid.  A couple of bullshit email replies later, I'm still about  £11 out of pocket (exchange rates, Paypal commissions etc)
I don't think payment should be taken until the item is existent and ready for dispatch, so be very sure when ordering from these people that they ACTUALLY have stock before parting with card or Paypal details.  If that had been for a £1000 plus order, you could be at least £50 out of pocket!

By the way - their web-shite still shows 'last one left'. I think if it had been a larger amount, I might have contacted a Solicitor.

Ian

[Nurse Julie]

That's bloody annoying. Can't speak personally about CMSNL but other companies I deal with overseas, if I've had to have a refund (very rare) the full amount that was debited from my PayPal was credited.
One supplier (who I use very regularly) refunded me in full and sent the parts when they were back in stock FOC including free post (total value £70.00). I know we've spent a lot of money with this company over the years but that's excellent customer service.

[Spitfire]

Thats surprising and very dissapointing, I have bought lots of stuff from them and not had a problem, mind you this was back in the noughties. Sounds like things had gone bad there.

Cheers

Dennis

[Laverda Dave]

And eBay is even worse for refunds.
I bought a toolbox advertised for a TL125s. When it arrived it didn't fit, I contacted the seller who sent me a photo of the toolbox on his bike. It was a stock website image so it was a load of BS from the seller. I contacted them again saying I wanted my money back, they told me to send it back for a full refund. I sent it first class signed for the next day and advised the seller. They replied they were now on holiday overseas for two months but would issue the refund on their return. Guess what, no refund. I had proof from the post office they signed for the parcel the day after I sent it.
I contacted eBay who frankly didn't give a toss saying I should have opened a dispute sooner even though I had proof the seller signed for the return of the item.
I lost over £50 to that dishonest scumbag.
The name of the seller is called emmaluck1, they are currently selling over 600 items on eBay, in a word, avoid them.

Apologies for jumping on your post Ian, I know how cheesed off you must feel losing money via a supposed reputable seller. Maybe an email to the CEO of CMNSL will work, that's what I've always done and sometimes with really good results, worth a try 👍.

[Toko_Jo]

I looked at your original post but images are gone    I don't know this model so really need a  pic or P/No. of the CDi unit.

Is it the CDi with two 'square' connectors or the one with a single 'round' shape connector 30401KE5003 ?

Japan is probably your best bet for a tested and working one. Still not going to be cheap though.

This is probably the the wrong one but there are quite a few listed in Japan.

[Orcade-Ian]

Thanks Toko_jo,
Sorry I didn't send a pic of the bike - yes, they are quite rare but the CDI is the round 6 pin plug type, not the double square type.  I can't imagine Honda making lots of different units for machines where no advance curve is added and indeed have found units for ATC 200 quad bikes which are PHYSICALLY the same and it's only responding to a crank signal to energise the coil.  Might be worth a punt for £12 delivered - only what I lost on the non-deal with CMSNL.  I have bought lots of stuff from them in the past with excellent service - just written down to experience and probably Paypal to blame but CMSNL should not take money if no stock exists, despite what their computer might say.

Ian

[Skoti]

Glad everything seems to be back working - many thanks Steve!
Anyway, I decided to bite the bullet and order a new CDI unit for this CBX250 with no spark - everything checks out ok but the readings for the CDI are nowhere near.  CMSNL web site had a 'hurry, only 2 left' message so I pushed the button.  A few days later (after taking my money from Paypal) I got an email saying 'out of stock, refund due'.  About a week later, the refund arrived but was around £11 less than I had paid.  A couple of bullshit email replies later, I'm still about  £11 out of pocket (exchange rates, Paypal commissions etc)
I don't think payment should be taken until the item is existent and ready for dispatch, so be very sure when ordering from these people that they ACTUALLY have stock before parting with card or Paypal details.  If that had been for a £1000 plus order, you could be at least £50 out of pocket!

By the way - their web-shite still shows 'last one left'. I think if it had been a larger amount, I might have contacted a Solicitor.

Ian

Hello Ian,

if you paid via Paypal then you can open a refund case via their website.
Login to your Paypal account to access this.

PayPal should persue the remaining amount due at no cost to yourself.


Good luck

Skoti

[ST1100]

CMSNL web site had a 'hurry, only 2 left' message so I pushed the button.  A few days later (after taking my money from Paypal) I got an email saying 'out of stock, refund due'.  About a week later, the refund arrived but was around £11 less than I had paid.  A couple of bullshit email replies later, I'm still about  £11 out of pocket (exchange rates, Paypal commissions etc)

Yeah, they've weird policies...
Ordered items for my GF's '07 NT700VA, some in stock, some 5 days delivery... the total amount would have qualified for free shipment...
Nah!
Some imbecile decided to make that 2 shipments, both with full shipment charges... FedEx... pfffff... 
For that (massive) increase in total costs I could as well have ordered at the local Honda joint... 

[Orcade-Ian]

Now there's a surprise!
I know it's only the cost of a coffee and cake but it's the principle.  Tried opening a dispute with Paypal - 'this transaction cannot be dealt with' or some such crap.  Tried logging on to CMSNL to be told 'email address or password incorrect'. Wtf?  Tried resetting password (both of which I have on a file) but 'no account registered with that email address'. They have obviously closed my account - their loss - I'll go elsewhere or do without!
Just for fun, I might tackle the credit card company.

[Seabeowner]

If you open a dispute on ebay I've found you get quick response and the hold money back (or debit t heir account) immediately. I think they have AI at it now as last week I got a response in a few seconds.

[Laverda Dave]

eBay are the pits, very unhelpful even if you manage to speak to a real person. They always start the conversation with a congratulations you've been a loyal eBay customer for 20 years etc. When it comes to registering a complaint against one of their sellers who is a scammer they don't want to know.
The reason I was scammed was because I believed the seller when he/she said they were on holiday, its obvious now they weren't and played the game of making me wait over 30 days and therefore knowing eBay policy is to raise a dispute within 30 days otherwise eBay don't care and refuse to help.
The same seller has a 99% positive feedback rating, they would though because anyone trying to return the tat they sell is told to wait for two months for a refund thereby they are unable to leave any feedback so he keeps his positive record.

[Orcade-Ian]

For information to any prospective customers - this is the reply I got from CMSNL.

'Dear Customer,
​
Thank you for your reply.
The difference in the amount is due to currency exchange rates. ​
On our website we don't show our stock or do mention the word stock anywhere , we show/mention the availability of parts.
This can mean that we have to order parts within our world-wide supplier network.'

This is even though it said 'hurry last 2 left' and still today says 'one available'

 If you look at their web site and see items appearing as available - think again, you might be charged and refunded later with a lesser amount.


As I said before, it's not a lot of money but it could have been on a higher value item.  I don't know how close to fraudulent this practice is - perhaps we a have a legal bod who could enlighten us?

Ian

[K2-K6]

I think that's bordering on fraudulent, or at least the approaching slope to that more serious accusation.

Its certainly false representation in "alluding" to stock position that appears ready to supply and so then deplete that EXISTING stock within their supply chain.  A claim of stock number in projection of urgency in securing that claimed stock is false, absolutely.

To take funds for that, then expect the client to swallow any risks from their own internal failure is just not trading honestly. They've effectively confirmed their dishonesty and slack practice by their letter too.

I don't feel you would want to demand any recompense, but communication to them that you are more than happy to represent your honest transaction with them as they are obviously comfortable with, should show their very poor, at best, practice, which appears to be part of their business behaviour in falsely offering stock to public sale that they don't possess. they may wish to look at how they represent themselves.

A screen shot of "stock item and suggested urgency in buying" should be used to emphasise what they are doing.

Encouraging others to avoid them on this basis is naturally part of that.

[Laverda Dave]

Similar happened to me with a kitchen spares company. I purchased a new oven light that was shown on their website as 'in stock'. After weeks of waiting I asked where it was and was told they didn't have it and were waiting for more to be manufactured but we're keeping my money (it was £60). I looked into it and it is fraud to say a part is in stock when it isn't. This applies in the UK, CMSNL are Dutch so may not apply BUT they have to comply with UK trading laws.

[Skoti]

I've had 'issues' with CMSNL in the past, some of which are documented in this forum.
Since then they became my parts supplier of the very last resort.



Ian's recent experience makes we wonder if they operate like a shell company.

E.G.
Some bloke sitting in his kitchen with a laptop that takes your order and money. then orders the stuff from other suppliers and forwards it you you.